Privacy Policy
Effective Date: 03-03-2026MediLink Smart Clinic (“MediLink24.in”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, use our services, book appointments, register an account, or connect with doctors through our platform. Our website offers services including Smart Clinics, appointments, treatment, doctors, Smart Pharmacy, track order, registration, FAQ, and contact support.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. It also describes your rights and choices regarding your information. This policy is intended to align with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
1. Name, phone number, email address, and other contact details
2. Account registration details
3. Appointment details and doctor consultation requests
4. Health-related information you choose to share with us for consultation or service support
5. Pharmacy or order details
6. Messages or enquiries sent through our contact forms, email, or support channels
Information collected automatically
1. IP address
2. Browser type
3. Device information
4. Pages visited
5. Time spent on the website
6. Cookies and similar tracking technologies
Information from third parties
1. Information shared by doctors, clinic staff, pharmacy partners, or service providers where needed to deliver services
2. Payment or transaction confirmation data from payment partners, if applicable
2. How We Use Your Information
We use your information to:1. Create and manage user accounts,
2. Book and manage doctor appointments
3. Connect patients with doctors through our platform
4. Provide Smart Clinic, Smart Pharmacy, and related healthcare services
5. Process orders, requests, and support queries
6. Communicate with you about appointments, updates, or service changes
7. Improve our website, services, and user experience
8. Maintain security, prevent fraud, and detect misuse
9. Comply with legal, regulatory, and administrative requirements
3. Sharing of Information
We may share your information only when necessary and only for legitimate business or legal purposes, including with:1. Doctors and healthcare professionals connected through our platform
2. Clinic or pharmacy partners involved in your service request
3. Technology, hosting, payment, analytics, and support service providers
4. Government authorities, law enforcement, or regulators when required by law
5. Any other party with your consent
We do not sell your personal information.
4. Health Information
Because MediLink24.in connects patients to doctors and smart clinic services, you may share health-related information with us. We handle such information with care and use it only for providing healthcare-related services, managing appointments, supporting consultations, and improving patient service delivery.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:1. Keep you signed in
2. Remember your preferences
3. Measure website performance
4. Improve content and navigation
5. Support security and fraud prevention
You can manage cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.
6. Data Retention
We keep personal information only for as long as necessary to:1. Provide our services
2. Complete transactions
3. Maintain records
4. Resolve disputes
5. Meet legal, tax, accounting, or regulatory obligations
When information is no longer needed, we delete it or anonymize it securely.
7. Data Security
We use reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Subject to applicable law, you may have the right to:1. Access the personal information we hold about you
2. Correct inaccurate or incomplete information
3. Withdraw consent where processing is based on consent
4. Request deletion of your information, where applicable
5. Raise a complaint regarding your personal data
To make a request, please contact us using the details below.
9. Children’s Privacy
Our services are not intended to be used independently by children without parental or guardian involvement. We do not knowingly collect personal information from children in a way that violates applicable law.
10. Links to Other Websites
Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:MediLink Smart Clinic
Website: Medilink24.in
Email: support@medilink24.in
Phone: 011-24242424
Address: H. IN.KH.NO 293 S/F Western Marg, Saidulajab, New Delhi, Kher Singh Estate, Delhi-110030
